Returns and Refunds

Effective Date: 12/18/2024

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The World of Wim, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy outlined below. This policy is in accordance with the terms and conditions of Lulu Direct, our print-on-demand partner.

Eligibility for Refunds

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We accept refund requests under the following conditions

 

Defective or Damaged Products

• If the item you received is defective, damaged, or misprinted, you may request a replacement or refund.

• Proof of defect or damage (e.g., photographs) is required.

 

Incorrect Orders

• If you receive the wrong item or your order is incomplete, we will replace the incorrect item at no additional cost.

 

Lost in Transit

• If your order is confirmed lost in transit by the shipping carrier, we will issue a replacement or refund.

 

Customer-Initiated Returns

• Returns for reasons other than damage or defects (e.g., change of mind) are not accepted due to the custom nature of print-on-demand products.

 

Refund Process

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To request a refund, please follow these steps:

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1. Contact Us:

• Email us at [your email address] with your order number and a detailed description of the issue.

2. Submit Proof:

• Attach any relevant proof (e.g., photographs of the defect or damage, shipping label, and packaging).

3. Wait for Review:

• Our team will review your request and respond within 3-5 business days.

4. Refund Approval:

• If approved, refunds will be processed to the original payment method within 5-10 business days.

• If your order qualified for free shipping and items are returned, the actual shipping cost may be deducted from your refund amount.

 

Non-Refundable Items

 

Refunds will not be issued for:

• Digital products (e.g., eBooks, downloadable files).

• Items returned due to customer error (e.g., incorrect address provided).

• Orders that exceed 30 days from the delivery date.

 

Additional Information

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Please note that all refunds are subject to Lulu Direct’s policies, as they handle the printing and fulfillment of our orders. For more details, visit Lulu Direct Terms and Conditions.

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If you have any questions or concerns about our refund policy, please contact us at [your email address].